While each event will have specific attendee instructions and guidelines, the following instances will automatically result in a Did not Start:
- Not completing all steps required in the Surkus App.
Not showing up to attend the event.
Attempting to canceling your event attendance after the event has started.
- Not checking-in/out before the event is over.
App Requirement for Pay and Completion
You must be at the event and provide proof via your location services in the Surkus app. As well as complete all To-do List requirements (check-in, check-out, and any other actions) set in the event request.
It's important to note that Did Not Starts will lower your member rating.
If you've been marked as 'Did Not Start' and believe that this has happened due to an error, please contact us within 48 hours of the event's end time. Your attendance cannot be modified after this time period.