What does 'Did not complete instructions' mean?

Members whose attendance is recorded as 'Did Not Complete Instructions' are not eligible for payment.

This may happen because:

  • There were multiple redemption steps and one or more steps were not completed

  • You were asked to leave by the host/venue due to misconduct

  • You left the venue before the event ended

If you've been marked as Did Not Complete and believe that this has happened due to an error, please contact us within 48 hours of the event's end time. Your attendance cannot be modified after this time period.

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