Members whose attendance is recorded as 'Did Not Complete' instructions are not eligible for rewards/payments for that event.
This may happen because:
- You attended an event but you didn't check in and/or out of the event as required in the Surkus app.
There were multiple redemption to-do steps and one or more steps were not completed and/or submitted to the app on time.
You were asked to leave by the host/venue due to misconduct
You left the venue before the event ended
In the status, we know you may have tried to start the requirements but were unable to complete them. So your rating is not affected by this status.
If you've been marked as Did Not Complete and believe that this has happened due to an error, please contact us within 48 hours of the event's end time. Your rewards and completion or subject to review and are not guaranteed once an event is closed. Your attendance cannot be modified after 48 hours and you will not be rewarded.