Introducing Surkus Local
Creating Accounts
- If I already have a Surkus "Classic" account, do I need to create a new account for Surkus Local?
- How do I create an account for Surkus Local?
- How do I update my account/profile?
- Why do I need to have my “location services” turned on?
- Why is the app unable to capture my location?
- How do I delete my account?
Earning Cashback
- How do I earn my cashback reward?
- Why didn't I earn credit for my purchase?
- Can I earn rewards progress if I use cash?
- How do I upload a receipt?
- What if I register my card after making the purchase?
- Can I use multiple credit cards to earn rewards?
Claiming Cashback
- How do I claim my cashback?
- How do I transfer my Surkus Local rewards to my PayPal account?
- Are there other reward payment options besides PayPal?
- If I have multiple credit cards registered, where will my credits be applied?
- Do my credits/cashback expire?
- Where is my cashback reward? It's been a few days and I don't see anything
Registering Credit Cards
- Why do I need to be “Verified by Plaid” in order to participate in Surkus Local deals?
- How do I sign up to be “Verified by Plaid” in Surkus Local?
- How do I add or delete my registered credit cards?
- What if my bank/card is not found on Plaid’s “available” list?
- Can I participate in Surkus Local offerings without being “Verified by Plaid?”
- What happens if I change my bank password?
Security & Your Account
Troubleshooting
- How do I cancel myself from a Local deal (do I need to)?
- My deal was rejected because you couldn't find my transaction, what can I do?
- My deal was rejected because minimum spend wasn't met, what can I do?
- I accidentally linked the wrong card for the deal, what can I do?
- Why haven’t I gotten my cashback yet?